Maybe you have recently added a new program or updated an old service. It is also possible that another app or service on your device is not compatible with Amazon Prime Video and blocks it from working. If you suspect that your device is infected by malicious software, after reinstalling Amazon Prime, you have to further scan your device for viruses by taking advantage of security software.
So, if you are currently not using the latest version of Amazon Prime Video, it is necessary to update it to the newest one and keep it up-to-date. Sometimes, the bugs happen only to the old versions of programs that are outdated. Update or Downgrade Amazon Prime Video App Anyhow, simply cleaning the cache files will resolve the issue. Especially when you have been using the app for a long time, it will generate a lot of cache blocking the data transmission of the app.
It is a usual case that a large amount of cache data will interfere with the usage of the program. Even if its location is not set to the above places but incorrectly, you still need to alter its address to the right one to try to fix the “something went wrong Amazon video” problem. Therefore, if you find your TV’s location is set in those districts, you have to change it. Although Prime Video is almost worldwide, it is still unavailable in some countries and areas including China Mainland, Russia, North Korea, Iran, and Syria.
If you have the wrong location setting for your device, might be forbidden to reach the series and movies you prefer. Make sure there are no other activities processing and eating bandwidth.Change your router IP to 8.8.8.8 or another public DNS address.Disable or enable VPN or proxy servers.Power cycle your device and router/modem.You can troubleshoot the possible network errors in the following aspects. So, you’d better check and fix your Internet issues before you can reenjoy the video service of Amazon. Check and Fix Your Intenter ConnectionĪs for server connection problems, most of them are due to network connection. You may need to force stop the video app and reopen it. In the third place, one of the common methods is to restart the Amazon Prime Video app or restart your device like a Samsung or Apple television (TV). This is effective for an inactive account that has no activity for quite a long period. Secondly, a simple way you can quickly test out is to sign out and resign into your Amazon Prime Video account. Anyway, just refresh the web page or reload the application. This is because your device is probably has a connection problem with the Amazon servers. You may need to wait longer for a few hours and even days. Try Again Laterįirst of all, the most direct way you can and maybe you have tried is to wait for a few minutes and try again. If so, you are recommended to try the below solutions to deal with your problem. Your Amazon account isn’t active or your Amazon Prime Video service subscription expires.There is a network problem on your end.
Why Does Amazon Prime Keep Saying Something Went Wrong?.No need for complicated operations and you have 13 choices. This article recommended by MiniTool official web page mainly solves the “Amazon com videohelp something went wrong” issue and aims to remove the error message from your device completely.